Data Entry – Reference Call Team

Assist in the completion of timely and accurate background reports to be used in determining access to Nuclear Power Facilities.  This position is required to complete data entry of received applications to Nuclear Power Facilities into a centralized data base. This position also conducts telephone interviews with employers, schools, military personnel and references and record detailed documentation of activity. This position is essential for completing requested background investigations for the Nuclear Power Industry.

Education & Experience: 

High School Diploma or GED
Two years at Collegiate Level or equivalent job experience
Preferred experience in data entry / customer service / administrative field

Hours of Work: 

Typical schedule is Monday – Friday.  Shifts range from 5 am – 7 pm. Some overtime and weekends will be required. Remote work is not allowed for this position. Pay range starting at $14.00 per hour.

Knowledge, Skills, & Abilities Required: 

1. Excellent organization skills. 
2. Must demonstrate an extreme attention to detail and the capability for multi-tasking.
3. Display competent computer skills including Internet, knowledge of basic file management and Microsoft Office (Word, Excel, Outlook), as well as the operation of common office equipment (phones, faxes, etc.). 
4. Must be able to type 50 wpm.
5. Ability to handle numerous tasks simultaneously, apply critical thinking skills to solve problems, and perform self-directed tasks within required timeframes.
6. Ability to communicate effectively, both orally and in writing. 
7. Ability to quickly absorb new information and procedures, as well as understand and follow directions from supervisors and contribute to a professional and cooperative work environment. 
8. Ability to recall, comprehend and apply company policies and procedures, government regulations and client specific requirements and adhere to strict documentation requirements.
9. Demonstrate ability in customer relations and interpersonal communications. 
10. Work in a fast-paced, high-stress, time-critical environment.
11. Accept and apply constructive feedback from multiple sources.

Job Duties: 

1. Efficiently and accurately record information from a lengthy application into a centralized data base.
2. Document inconsistencies or need for follow-up within the application received.
3. Comply with investigation schedules, best practices and deadlines.
4. Maintain close working knowledge of assigned investigations and advise supervisor of progress and matters of concern as needed and be responsible for the completion of time-sensitive and confidential material.
5. Perform reference verifications on background investigation reports as assigned.  These tasks will involve telephonic communications with the public to elicit background information and verification on subjects.  This will also require the use of online research.
6. Efficiently and accurately collect, analyze, record, and report information which reflects positively or negatively upon a subject’s suitability within the scope of realistic and legal business practices.
7. Identify other persons and sources which may possess information relevant to the suitability of a subject as needed.
8. Document all work performed, and maintain files containing supporting documentation.
9. Follow requirements to organize and compile notes and summaries in a clear, concise and logical manner.
10. Proofread, edit and revise documents, including self-generated material.
11. Comply with investigation schedules, best practices and deadlines.
12. Maintain close working knowledge of assigned investigations and advise supervisor of progress and matters of concern as needed.  Responsible for the completion of time-sensitive and confidential material.
13. Follow all company policies and procedures, government regulations and client specific requirements.
14. Maintain productive relationships in a professional and courteous manner with all subjects, clients and persons related to the investigations.
15. Additional tasks or duties as assigned.

Pinnacle Investigations is proud to be a woman owned business and an equal opportunity employer. We believe in creating opportunity for all and welcome diversity; we commit ourselves to creating a safe, inclusive environment for all.