Background Investigator(TEMPORARY HOLD ON HIRING)

Pinnacle Investigations offers competitive pay, benefits, great career experience, opportunity to grow, and a great work environment for motivated individuals who want to make a difference. We aid our nation’s top clean air energy producers in Creating A Safe, Secure Workplace. Our investigators conduct in-depth background checks on individuals seeking clearance at secure energy-based facilities across the country.

The Nuclear Background Investigation Department provides accurate and timely background investigations to our Nuclear Energy clients. Essential skills for this position require attention to detail, the ability to follow procedures, and communication skills. A successful candidate will have a working knowledge of computer and internet best practices.

Our training procedures are recognized as the top in our industry; we combine classroom instruction with on-the-job training to provide you with the tools and skills to be successful. At our peak times, you will work in a fast-paced environment that will challenge you. A successful candidate has the opportunity for advancement at Pinnacle Investigations.

COVID-19

Pinnacle Investigations encourages those who can be vaccinated for COVID-19, to do so. We respect individuals' freedom of choice to guide their decisions regarding vaccination status. Thank you for helping us Create a Safe, Secure Workplace.

Hiring Season/Working Schedule

With our growing departments, we are branching out to look for exceptional individuals to add to our team, on an ongoing basis.

The typical working schedule is Monday – Friday. Shifts range from 5:00 AM to 7:00 PM depending on the staffing needs. Overtime and weekends will be required based on work volume, generally based around our busy seasons (January - April, and August - October). Starting pay: $17.00/hour

Job Description

This is an in-office position. The employee may be assigned to a team with different job responsibilities and duties based on skills and/or qualifications. All positions will require training to support other teams which include but are not limited to, telephone communications, computer data entry, and editing/reviewing work per regulation standards.

Team descriptions are below.

Data Team: The data team is responsible for entering nuclear applications and faxes into our database software. This team provides the groundwork for our reporting process. Attention to detail and accuracy are critical to this position.

Verification Team: The verification team has primary responsibility for the processing of the nuclear background reports. This individual will conduct phone interviews with employers, schools, military personnel, and references, as well as the recording and detailed documentation of calls, compile notes and summaries in a clear, concise, and logical manner, the documenting and the resolving inconsistencies, and evaluate data. This individual should be able to handle numerous tasks simultaneously and perform detailed self-reviews of completed work.

Review Team: The review team is responsible for assessing all completed reports for accuracy and compliance, documenting errors, and ensuring the best quality product is sent to our clients. It requires strong attention to detail and analytical skills to identify discrepancies and ensure all requirements are satisfied. This individual should have the ability to stay focused and maintain a high degree of accuracy; and should have knowledge of correct spelling, punctuation, and grammar to accurately proofread, edit and revise documents.

Education & Experience

High School Diploma or GED

Preferred areas of experience: Data Entry, Customer Service, Administrative, and Editing.

Knowledge, Skills, & Abilities Required

• Excellent organization skills.
• Must demonstrate extreme attention to detail and the capability for handling numerous tasks.
• Display competent computer skills including web navigation, knowledge of basic computer file management and Microsoft Office (Word, Excel, Outlook), as well as the operation of common office equipment.
• Ability to apply critical thinking skills to solve problems, and perform self-directed tasks within required time frames.
• Ability to communicate effectively, both verbally and written.
• Ability to quickly adapt and implement new procedures, policies, and processes. These may include but are not limited to, governmental/industry regulations, client-specific requirements, and adhering to documentation requirements.
• Work in a fast-paced, high-stress, time-critical environment.
• Receive and implement constructive feedback.
• Bilingual in Spanish/English is a highly preferred skill

Pinnacle Investigations is a drug-free workplace, which includes marijuana. This is due to our company's adherence to the Nuclear Energy Institute (NEI) and federal regulations. We drug test on/shortly before the first day of training, which is separate from any testing done via staffing or other agencies. Positive tests (including marijuana), will be grounds for immediate termination.