Our experienced team provides personalized customer service to each of our clients and strives for 100% satisfaction with the delivery of a superior product.
Sandy was the first female police officer in Spokane, WA. She founded Pinnacle Investigations in 1987. Sandy now has 30 years in the risk management and background investigation industry. Currently, she serves as the President of Pinnacle and also as a speaker and consultant to many corporations ranging from the nuclear industry to HR professionals. Her expertise and leadership have grown Pinnacle into a top provider in background screening. She serves on the Woman in Nuclear board and as a site inspector for WBENC and other organizations driving opportunities for women in business. Sandy and her husband, Rob, recently celebrated 40 years of marriage. They have 2 adult sons and one spoiled Golden Retriever. She resides on Coeur d’Alene Lake, ID, and enjoys fly fishing and exploring the great landscapes of the Inland Northwest.
Bryce spent over 20 years in the non-profit world before joining Pinnacle in 2018. Bryce served as the Director of Client Services and Director of Communications before taking on the role of COO in 2021. Bryce comes with years of experience in communication, leadership development, and overseeing organizations. Bryce is also a licensed private investigator, ordained minister, and trivia host in his off time. Bryce and his wife Katie have four children aged 23 to 13. He was born and raised in the Inland Northwest and calls Post Falls, ID his home now.
Tyler's path to Pinnacle Investigations was a long and winding one. Originally from Canada, he moved to the United States in 2017 to marry his beautiful, smart, and understanding wife and they currently have a daughter together. His time in Canada was diverse as he spent time in the media and government industries. A passionate golfer and NFL football fan, he divides his time from being on the golf course to completing home renovations that are hopeful to be completed in 2023. He also has three cats Charlie, Panther, and Bruno who keep him on his toes, as well as attack his toes, each and every day.
Gay has worked in her field for over 30 years, the last 19 with Pinnacle. She uses her experience and expertise to keep Pinnacle moving. Keeping the internal machine turning is paramount to any company and Gay keeps Pinnacle working for everyone. In her spare time, Gay can be found working in her garden or fishing with her husband and usually more than one of her seven grandchildren.
.jpg)
As the Chief Client Officer, Jeanne brings over 40 years of customer service experience to help you with your customer service needs. Her path is long and varied with experience in retail, the appliance industry, the software industry, and the background screening industry. Jeanne has done it all from answering the phones and managing an appliance parts and service center to working on background reports. She takes great pride in being available to help with your questions and needs. Jeanne is a California native and enjoyed growing up in the San Francisco Bay Area. She raised quarter horses for 25 years and wishes she still was! She escaped to Spokane in 1994 and has enjoyed living in this wonderful area.
Larry Chagnon retired from the Air Force after serving for close to 24 years. During his Air Force tenure, Larry gained a wealth of experience in managing personnel, understanding and interpreting policies, and enforcing standards to create cohesiveness within a team environment. Shortly after retiring in 2008, Larry and his family moved to Spokane and started working with Pinnacle as a background investigator. He quickly worked his way into a supervisory position and then, in 2014 became the Director of the Nuclear Department. Larry enjoys doing outside activities with his 6 children and spouse, Shannon, and also enjoys completing fun runs and ½ marathons.
Cameron Randles has his bachelor's degree from the University of Arizona. During his education, Cam gained a wealth of experience in managing statistical analyses, understanding and interpreting economics, and creating a culture of communication and compliance. Shortly after marrying his wife Jessica, Cam moved from Arizona to Washington state to pursue a career in Background Investigations. He quickly worked his way into a supervisory position and then, in 2022 became the Director of Background Investigations. Cam enjoys the diverse environment of Washington State and looks forward to raising his two children, Aurora and Klaus, with his wife Jessica in the Spokane Community.
